Privacy Policy

Last updated: June 30, 2025

This Privacy Policy (“Policy”) outlines how we collect, use, and share personal information obtained through our website zenairacrepairsantaclara.com (the “Website”) and in connection with quote requests you submit through it. This Policy is applicable solely to the information collected through your interaction with the Website.

By using the Website, you agree to the terms outlined in this Policy.

Personal Data We Collect and How We Use It

We collect personally identifiable information (PII) that you voluntarily provide through our Website’s contact forms or quote request submissions. This may include your name, phone number, address, and email. This information is used solely for the purpose of responding to your inquiry or fulfilling your request.

We do not share your information with any third parties outside of our organization, except as needed to fulfill your request. By using our Website, you agree that your information may be shared with our Premier Partners as outlined in our Terms of Service, who in turn may share it with employees, agents, contractors, and affiliated parties as necessary.

You may receive email communications from us regarding promotions, new services, or updates to our policies—unless you specifically opt out.

Your Privacy Preferences and Data Rights

You have full control over your personal information. At any time, you may contact us via [email protected] to:

Review the personal data we have collected about you
Request corrections to inaccurate or outdated data
Ask for the deletion of your data from our records
Express concerns or file a complaint about how your data is being used

Safeguarding Your Information

We take data security seriously. Sensitive data submitted through the Website is encrypted and securely transmitted (evidenced by a lock icon or “https” in your browser). Offline, access to your personal data is restricted to employees who require it to perform specific tasks, such as customer service or estimating.

All personal data is stored securely in systems with limited access to prevent unauthorized usage or breach.

If you believe your data is not being handled in accordance with this Policy, please reach out to [email protected].

Notice for California Residents (CCPA Compliance)

Under the California Consumer Privacy Act (CCPA), California residents have special rights regarding their personal data. This section provides transparency into what data we collect, how it’s used, and your rights as a California consumer.

What Information We May Collect

Depending on how you interact with the Website, we may collect the following:

Personal identifiers such as name, phone number, email, and physical address
Device data such as IP address and browser details
Information submitted through online forms or quote requests
Publicly available data from social platforms (e.g., LinkedIn)

Where Your Information Comes From

We collect personal information from various sources, including:

Directly from you (via form submissions, emails, or calls)
From our Premier Partners or affiliated service providers
Automatically from your interaction with our Website (cookies, IP logs, etc.)

Why We Collect Personal Data

We collect personal data for reasons such as:

To respond to service inquiries and provide quotes
To deliver information, products, or services you requested
To conduct customer support and communication
For Website improvement, security, and performance analysis
To comply with legal requirements such as the CCPA

Data Retention and Storage

Your personal information will be retained only as long as necessary to fulfill the purpose for which it was collected, and to comply with applicable legal, regulatory, and business requirements.

With Whom We Share Personal Data

Your information may be shared with:

Premier Partners and their authorized representatives
Third-party service providers assisting in service fulfillment
Affiliates and internal departments handling your requests
External consultants such as legal or financial advisors
Government authorities, if required by law

Your Rights Under the CCPA

As a California resident, you have the following rights regarding your personal data:

Right to Notification

You are entitled to receive clear notice about what personal data is collected and for what purpose—before or at the time it is collected.

Right to Access

You may request the following details about your data collected in the last 12 months:

Categories of personal information collected
Sources of data collection
Parties your data was shared with
Business reasons for collecting or sharing the data
Specific data held about you

We will provide this information in a readily usable format upon verification of your identity.

Right to Deletion

You can request the deletion of your personal data. Upon verification, we will delete the data unless retention is required by law or for legitimate business purposes.

Right to Non-Discrimination

We will not deny services, charge different prices, or alter service levels based on your choice to exercise your privacy rights under the CCPA.

How to Submit Data Requests

To exercise your rights or to request access or deletion of your data, email [email protected] with the subject line including your:

Full name
Contact information (email and phone number)
Date of your original request

We will respond within 20 business days, including details of which of our Premier Partners received your information.

Use of Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We will require documentation proving that the agent is lawfully permitted to act on your behalf.

If you have further questions about this Privacy Policy or your data rights, please reach out to [email protected].

408-617-7453